Thank you for purchasing a refurbished bicycle from us! We want you to be completely satisfied with your purchase, so we’ve created this returns policy to ensure you feel confident in your decision.

Returns Eligibility

• Return Period: You can return your refurbished bicycle within 30 days of delivery.
• Condition: The bicycle must be returned in the same condition it was received – unmodified, unused (other than testing), and with all original accessories, manuals and packaging intact.
• Proof of Purchase: Please provide your original receipt or order confirmation when initiating a return.

How to Return

• Contact Us: Reach out to our customer service team at info@revelopb.co.uk to start the return process. Please have your order number and bicycle details ready.
• Return Shipping: If the return is due to a defect or error on our part, we will cover the return costs. For other returns, you will be responsible for shipping the bicycle back to us.
• Inspecting the Bicycle: Once we receive the bicycle, our team will inspect it to ensure it meets our return requirements.
• Refund or Exchange: After inspection, we will process a refund to your original payment method or offer an exchange, depending on your preference and availability of stock.

Non-Returnable Items

• Any bicycle that has been significantly damaged or altered after receipt.
• Bikes that show signs of wear from normal use (scratches, dents, or other marks that affect the condition)
• Custom-built or modified bicycles.

Defective or Damaged Bicycles

If your refurbished bicycle arrives with a defect or damage, please notify us within 7 days of delivery. We will offer a full refund, repair or exchange* (like for like) at no extra cost to you

*Please note, like for like exchanges are subject to stock levels.